Categoryphones

Motorola G4 Factory Reset

Perform a hardware factory reset

  1. A master reset will erase all data stored on the device.This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information and disable Device Protection before proceeding with the steps in this tutorial.With the device turned off, press and hold the Volume down key.Note: If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.
  2. With the Volume down key held down, press and hold the Power key.Release both keys when the Android screen appears.
  3. Use the Volume keys to scroll to RECOVERY MODE.Press the Power key to select RECOVERY MODE.
  4. When the No command message appears, press and hold the Power key.While holding the Power key, press and release the Volume Up key.Note: Release the Power key when the Android Recovery screen appears.
  5. Press the Volume down key to scroll to Wipe data/factory reset.With Wipe data/factory reset highlighted, press the Power key.
  6. Press the Volume down key to scroll to Userdata only, then press the Power key.
  7. Once the wipe is complete, with Reboot system now highlighted, press the Power key.The device will restart.
  8. The device is now reset and ready for use.

Turn Google voicemail on or off

If you get voicemails on your mobile, home, and work phones, you can use Google voicemail to check them all at once.

Turn on Google voicemail for a phone

  1. On your computer, open Google Voice.
  2. At the top left, open Menu   Legacy Google Voice. Google Voice will look different, but you’re in the right place.
  3. At the top right, open Settings   Settings.
  4. Click the “Phones” tab.
  5. Under your forwarding phone, click Activate Google voicemail on this phone.
  6. Follow the instructions to turn on Google voicemail.

Switch back to your phone’s voicemail

  1. On your computer, open Google Voice.
  2. At the top left, open Menu   Legacy Google Voice. Google Voice will look different, but you’re in the right place.
  3. At the top right, open Settings    Settings.
  4. Click the “Phones” tab.
  5. Under your forwarding phone, click Deactivate Google voicemail on this phone.
  6. Follow the instructions to turn off Google voicemail.

Note: If you’ve deleted your Google Account and can’t turn off Google voicemail, call your cell phone company. Ask them to remove “conditional call forwarding” from your account.